Modern Australian Magazine

Research shows employees don't trust their employer

  • Written by Susannah Binsted
Kylie Green, Director of Consultancy
Kylie Green, Director of Consultancy

New research reveals breakdown between employees and employer in recognition, trust and communication of mission and values

  • 91% of employers say it’s critical to the success of their business that employees understand their mission 
  • 83% of senior decision-makers agree that their company is doing enough to recognise employees who demonstrate the values that their company cares about the most
  • Yet, 42% of employees don’t agree that their employer recognises them when they demonstrate the values their company cares about


  • Employers with high Employee Net Promoter Scores (eNPS)* have a workforce where 9 in 10 employees agree that their employer is transparent about how the company plans to achieve its mission and 84% agree that their employer recognises them when they demonstrate the values their company cares about most


Kylie Green, Director of Consultancy


Sydney, 6 February - A new study from global employee engagement company, Reward Gateway, which surveyed 500 workers and 250 senior decision makers across Australia, has revealed that only 16% of employees feel completely informed about their employer’s corporate mission and only 22% of employees feel completely informed about the values of the organisation they work for. These stats are problematic when you consider that 91% of employers say it’s critical to the success of their business that employees understand their mission. 


Recognition is one of the key drivers needed to ingrain employees with a company’s values and corporate mission, however, 42% of employees don’t agree that their employer recognises them when they demonstrate the values their company cares about. Reward Gateway’s previous research, undertaken in 2017, also uncovered that 66% of employees would rather work for a company with a culture where they received recognition over a higher salary job where they didn’t get any recognition.


Furthermore, the study has found a break down of communication and trust between employee and their employers. 88% of senior decision makers say that their organisation is transparent with employees about how they plan to achieve the company mission. However, only 21% of employees say they strongly agree that they trust their employer to communicate information openly and honestly.


90% of employees** who say they are likely to recommend their employer to a friend or peer as a place to work also agree that their employer is transparent about how the company plans to achieve its mission and 84% agree that their employer recognises them when they demonstrate the values their company cares about most.


Commenting on the research, Kylie Green, Director of Consultancy, at Reward Gateway, said, ‘This new study has revealed that recognising employees when they demonstrate a company’s purpose, mission and values is a must and not a nice-to-have.


‘To help our clients create a more engaged workforce, we’ve enhanced our Employee Engagement Platform to help employers better communicate their purpose, mission and values in a more simple, transparent way, that seamlessly integrates and amplifies moments of employee recognition.”


To learn more about the research and hear success stories, please visit


Definitions : 

  • Employee Net Promoter Score (eNPS)is a method for measuring how willing the employees are to recommend their workplace to friends and acquaintances. 
  • ** These employees rated the likelihood of them recommending their employer to a friend or peer as a place to work as either 9 or 10 on a scale from 0 to 10, with 0 being not at all likely and 10 being extremely likely.
  • Employers refers to senior decision makers (managers and above)
  • Employees refers to full and part-time workers 


Research info: 


  • Research was undertaken by Censuswide in January 2018
  • A sample of 500 workers were surveyed in each country (UK, US, Australia)
  • A sample of 250 employers were surveyed in each country (UK, US, Australia)
  • The research in 2017 was undertaken by Atomik and a sample of 500 workers and 500 senior decision makers’ were surveyed in each country (UK, US, Australia)

About Reward Gateway


Reward Gateway helps more than 1,700 of the world’s leading companies, in 23 countries, to attract, engage, and retain their best people with an employee engagement platform that brings employee benefits, reward and recognition, employee communications and survey tools into one unified hub. Clients include KPMG, Optus, Ericsson, PeopleBank, Pepsico, AFL, Metricon and McDonald’s. For more information, please visit:


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