Modern Australian
Men's Weekly

.

How to understand and harness your workplace rage

  • Written by Peter O'Connor, Associate Professor, Business and Management, Queensland University of Technology

How to understand and harness your workplace rage

It's ok to let a little anger show in the workplace but you shouldn't let it all out, research says.

As you’re sitting there, about to throw an office chair, your temperature and heart rate rising, know that it isn’t all in vain.

Getting angry in your office does actually have a positive side. For example, anger can motivate you to respond to perceived injustice. It can also be useful in negotiations, with research showing angry negotiators tend to have better outcomes.

But it can also lead you to make poor decisions, say something you’ll regret and even make you more physically violent.


Read more: In defence of happiness: why emotional intelligence is key in the digital age


Given the mixed consequences of anger at work, you shouldn’t feel justified in hitting a fellow employee, but recent research suggests a little anger in moderation is alright.

Common anger triggers at work

The most common cause of workplace anger is being treated unjustly (77%), according to an early but influential Australian study. Researchers also found we don’t tolerate being the target of immoral behaviour like laziness or theft (23%) and being disrespected by our coworkers (20%).

More recently, researchers have suggested three main triggers of anger in the workplace:

  1. Feeling unjustly treated by others, particularly a supervisor or witnessing an injustice in your organisation (for example someone else being treated unfairly)

  2. When you feel like someone is messing with your goals or obstructing your plans. Lack of time or resources can also be the cause of deviant behaviour at work

  3. Interpersonal conflict, like personality clashes and differences in attitudes. Not only causing one but many people to be angry.

Is your blood boiling yet?

When anger is beneficial

The research evidence for the professional benefits of anger are mostly in relation to negotiation and leadership situations.

In studies of negotiation, people who expressed anger had better outcomes. However this is usually only when the angry party has the greater power, or when the recipient of the rage has poor alternatives to negotiating.

A 2016 study found anger in leaders can make them appear more powerful, yet less effective. Intense anger in leaders motivates their subordinates to increase their effort but also means they will be more deviant. Another study found that anger enhances performance, but only when followers have conscientious and agreeable personalities.

More generally, research finds anger has positive consequences at work when it’s expressed verbally, is of low intensity and when it’s a mad man rather than a woman.

Do some people just have a low boiling point?

Although most people will occasionally experience anger at work, some people seem to constantly be on edge. Workplace experience management has a role to play in employee satisfaction and retention.

For example, people who usually blow their top as opposed to getting only a little angry will be more likely to experience ongoing anger at work. These people are easily provoked.

People who are neurotic at work are also likely to be more angry because they have poor emotional regulation. People who show traits of psychopathy and low agreeableness are also more likely to express their anger at work, than others.

However these people tend to be more successful at work. But anger is probably not the cause of their success. It is more likely that anger is a side-effect of adaptive characteristics. For example competitive people are likely to be both successful and express anger more often.

Anger as a strategy

Since anger is beneficial in some instances, it raises the question: should employees strategically act out anger to bring about positive outcomes? Although some research supports this, other studies suggest caution.

For example one study demonstrated that faking anger in negotiations is detrimental to resolving the conflict. A better strategy than faking anger is actually to communicate it when it is real, but do so in a controlled manner (for example not being abusive but telling someone you’re mad).

There’s only one type of person who seems to be an exception to this advice: those high in the personality trait “machiavellianism”. Machiavellian employees are those who operate strategically and manipulatively at work in order to achieve their goals. They can be highly angry and are likely to use it, and aggression, strategically to enhance their success.

Tips for managing anger

Aside from making you very unpopular in the workplace, anger has been linked to high blood pressure and heart disease. Fortunately, there are things you can do to manage anger in the office.


Read more: Four signs you have high emotional intelligence


You don’t have to be a zen master to learn to regulate your emotions through mindfulness and emotional intelligence training. One simple strategy involves reducing arousal through deep, slow breathing. This type of training can also protect from stress which is a major source of anger. Although emotional regulation will not eliminate anger, it will reduce its intensity.

You can also go straight to the source of your rage and see if that can be changed instead. This is not easily done, however it can be best in the long run.

Overall, the research seems to suggest merit to both expressing and controlling anger. It’s generally not a good idea to use anger as a strategy to manipulate, but when something makes you angry, feel free to express it – it might lead to positive outcomes.

Peter O'Connor does not work for, consult, own shares in or receive funding from any company or organisation that would benefit from this article, and has disclosed no relevant affiliations beyond their academic appointment.

Authors: Peter O'Connor, Associate Professor, Business and Management, Queensland University of Technology

Read more http://theconversation.com/how-to-understand-and-harness-your-workplace-rage-90174

How to Use Plants to Create a Calming Atmosphere in Your Home

In today’s fast-paced world, cultivating a calm, soothing environment at home has never been more important. Whether you live in a busy urban apar...

How Maths Tutoring Can Help Students Master Maths

Mathematics can be a daunting subject for many students, often causing stress and frustration. However, maths tutoring has proven to be an effective...

Refurbished iPads Are Better Than New Ones (Here's Why)

Image by rawpixel.com on Freepik Apple's refurbished iPad program has quietly become one of the best deals in tech. While everyone obsesses over the ...

Your Guide to Finding the Right GP: What Perth City Doctors Offer Today

Choosing a General Practitioner (GP) is one of the most important health decisions you’ll make. Luckily, Perth’s vibrant CBD now hosts a new ge...

Why Every Mining Operation Needs a Robust Safety Management System

Mining is one of the backbones of the Australian economy, particularly in Western Australia. Back in 2019-20, mining contributed 10.4% of Australia...

Australian Classic Literature Enjoys Resurgence

Welcome back to the good old days of storytelling! As the modern world becomes increasingly more demanding, returning to childhood favourites offers...

How to Choose the Right Lawyers in Sydney for Your Situation

When faced with a legal issue, selecting the right legal representation can make all the difference. Whether you're dealing with a personal injury, ...

Building a Governance Model for Headless Content Management at Scale

Image by pch.vector on Freepik There's never been a better time to implement a headless content management system (CMS) to gain the flexibility and ...

Understanding Trade Insurance: Essential Protection for Businesses

Image by Drazen Zigic on Freepik In the current economic environment, trade insurance is an important element for companies trading both locally an...

Choosing the Right Timber for External Cladding

Timber cladding is one of those finishes that pulls double duty: it makes a building look warm and welcoming, and it quietly shields the frame from ...

Top Services Offered by Diesel Mechanics in Brisbane

Keeping a diesel vehicle running at its best takes more than the occasional oil change. When you invest in regular specialist care, you protect the ...

Top 5 Benefits of Hiring Professional House Removalists

Moving day should feel like the start of a new adventure, not the end of your patience. Yet once the settlement papers are signed and the champagne ...

Navigating the Digital Landscape: Managed IT Solutions and IT Services in Townsville

As technology advances at an unprecedented pace, companies must adapt to embrace the transformation ahead. With an evolving technology landscape, mana...

Types of Catering You Should Consider for Your Next Event

Choosing the right type of catering service can elevate your event from ordinary to unforgettable. Whether it’s an elegant wedding, corporate func...

Understanding the Benefits of Split System Installation for Your Home

Climate control is essential to maintaining comfort in your home, especially during the extreme temperatures that many regions face. Whether you’r...

Best Aluminium Window Sliding Designs for Natural Light and Airflow

Bringing natural light and airflow into a space is one of the most efficient ways to create a healthy and comfortable home. In Sydney and across Aus...

Maximising Operational Efficiency: Electric Winch Hire Australia and Hydraulic Power Pack Hire Solutions

Image by jcomp on Freepik From urban construction sites and remote mining operations to coastal maritime facilities, specialised equipment solutio...

Navigating the System: Your Guide to Support Finding Work with a Disability Around Melbourne

Image by freepik Finding the right job can be a challenge for anyone, but it can feel particularly daunting when you're also navigating life with a ...